United is a leader in the repossession and auction industry. Our
success has been built on providing exceptional service to our
clients, many of whom are some of the largest lenders in the United
States. By utilizing the latest technology and investing in the
development of our people, United has experienced continued growth
since our inception in 1973. We currently operate out of over 40
branches across the nation and are looking to expand our footprint.
One of the key ingredients to our sustained success and growth
is our passionate, dedicated and talented Uniteders - that is what
we call ourselves. We are more than associates, employees,
co-workers - Uniteders are family. We are a group of people that
unite to create a working environment that encourages enthusiasm,
comradery, creativity, individuality and grit. In return, we have
shaped a culture that is not only different, but one of a kind.
We are seeking a highly motivated and personable Release
Specialist to join our call center. The ideal candidate
will be responsible for handling inbound and outbound calls, email
and various computer systems to manage collateral releases and
provide exceptional customer service. The work schedule for this
position is from 8:15am to 5:15pm, Monday-Friday.
If you're a self-starter with a passion for providing
exceptional customer service and a desire to succeed, we want to
hear from you.
Responsibilities :
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Handle a large volume of inbound and outbound calls in a
timely manner
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Ensure customer satisfaction by delivering exceptional
customer service through attentive listening and courteously
providing accurate information.
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Maintain accurate and up-to-date customer information in the database.
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Understand and assist in implementing procedures set forth by
senior management.
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Communicate effectively with clients, auctions, transporters,
customers, affiliates, and branches via email and/or phone with
regard to release, redemption and storage issues.
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Meet and exceed monthly performance goals and objectives.
Starting pay for this position is between $16-$17 per hour.
We have a very relaxed, informal work atmosphere, and you may
participate in major medical, dental, vision, life and disability
insurance plans, and a 401(k) Savings Plan with company match. We
also offer paid time off and promotional opportunities.